MSRTC 24x7 Statewide Passenger Toll-Free Helpline
The primary statewide contact number for Maharashtra State Road Transport Corporation (MSRTC / ST Mahamandal) — covering bus timings, delays, cancellations, ticket refunds, and general grievances across Maharashtra — is the toll-free 1800-22-1250, available 24 hours a day, 7 days a week.
Which contact desk to use for what
| Requirement | Contact Desk / Channel |
|---|---|
| Statewide 24x7 bus enquiry & complaints | 1800-22-1250 (Toll-Free) |
| Online ticket booking & payment support | 1800-22-1250 or the support details on the reservation portal |
| Mumbai Central bus stand enquiry | 022-23024074 |
| Pune Swargate bus stand enquiry | 020-24449980 |
| Specific bus depot or station platform enquiry | See that station's directory page below |
How to file an MSRTC bus complaint or claim refund
For service issues, conductor overcharging, bus breakdown, or ticket cancellation refunds:
- Call Central Customer Care: Dial 1800-22-1250 and keep your Ticket Number or PNR ready.
- Official Web Portal: Submit an online grievance through the grievance portal on msrtc.maharashtra.gov.in.
- Station Master Office: If you are physically at a bus terminal, record your complaint in the official Complaint Register available at the Station Master's room.
For inquiries tied to a specific terminal, check the direct counter phone numbers in our Maharashtra ST bus station directory.